Shipping Policy

 

Under the Sea Collectibles offers a variety of fast and secure shipping methods.

Please allow 1-3 business days for processing after payment has been made successfully.

Standard US shipping typically arrives between 3-8 business days (excluding holidays) after processing.

Expedited US shipping will typically arrive in 2-3 business days (excluding holidays). Please note, expedited shipping may require a signature upon delivery.

Pre-Order items will be shipped within 1-3 business days after arriving at our warehouse. Please note that some items arrive before others. 

For our US customers: Pre-Orders will be fulfilled as they come into our warehouse, regardless of how many packages it takes. Please note that if you used a free shipping coupon with your order, your packages may be held to ship all together. 

For our Canadian customers: Canadian packages will arrive anywhere between 7- 45 business days. Our preferred method of shipment is USPS, as it keeps the import tax cost down. Pre-Orders will be fulfilled when most of your order is in stock. We compile boxes to ensure less shipments so the customer will have to pay less shipping and less tax. We recommend making smaller orders with similar drop dates for faster shipping. Please note Canadian customers may be subject to an Canadian Import Tax at moment of accepting the package. This tax is decided by Canada and may be up to 40% of your order total. Unaccepted packages are subject to refund minus the shipping expense. 

For our Alaska, Hawaii and Puerto Rico  and P.O Box Customers: Clearance items (items at a discounted price without the need of a coupon) are not able to be shipped outside the continental U.S. due to the added expense of shipping to ship to your states. If you wish to purchase items that are a clearance price we would be happy to quote you the shipping expense. 

Custom Items: Custom items are items that are custom made when an order comes in. Custom items are take 2-4 weeks for processing and delivery. 

You will receive shipping confirmation with a tracking number when your item has left our warehouse.  Please check the email used on your order for tracking information.

Money Back Guarantee on Pre-Order Items: Any Pre-Order item order placed on or after August 11, 2023, has a guaranteed shipping by a certain date. The date will be listed on the product description of the product purchased. If the date states "September 2023" for example, that item has a guaranteed shipping between the dates of September 1st to September 30th. If your item is not shipped out from our warehouse by those dates, the customer is entitled to their money back to their original payment method simply by contacting us asking for a refund. Please note that once an item is shipped, we cannot conduct a refund unless a return process is started once the item is received (to see details on how to start a return please visit our Return Policy Page). The guarantee covers shipping date from our warehouse, not delivery date, as many factors outside of our control may delay your package (such as general carrier delays, weather delays by carrier and holiday delays by carrier).